Members Home Page

 

Welcome to the E-tech support page.

get help support call1Here you can log your support issue or query direct with our Support Department, the details of this form are automatically submitted into our internal Support Systems and are dealt with by an Engineer, normally on a first come first served basis.

However, if your issue is Urgent, Confidential or you would like to speak with somebody directly, then please call our office on 01472 426444 and we can log your support issue or query manually on our Support System creating a ticket.  


To check your open tickets please click View open tickets on the right-hand side members menu.

To change your contact details or password please click Support Desk profile on the right-hand side members menu.


Our Rates

Pay as You Go

Mon-Friday 8.00am-18.00pm & Sat 9-12pm

Remote Support -  £40 per hour, Minimum charge 1 hour. If we can not fix your problem remotely you will not be charged and an On-site visit will be booked in.

On-site Support - £50 per hour, Minimum charge 1 hour. (Within 10 Miles from our office) 50p per mile thereafter.

Out of Hours On-Site support is charged at 1.5 x the normal hourly charge. 

Support Contracts

Support contracts are based on the Amount of Computers, printers, Servers and any specialist hardware your company has.

The support contract can be either Remote Support or Full Support.

 Each contract is individually tailored to the business needs, for more information please call us on 01472 426444

Example rates are below

Number   of Computers*

Total price per month

Silver Support

Gold Support

1-2

£40

£60

3-4

£70

£90

5-6

£95

£130

7-9

£120

£170

10-12

£170

£200

12-15

£200

£250

16 and above

POA

POA

 

All the above are example rates, please call 01472 426 444 to discuss your complete IT Support needs and to obtain a more accurate monthly rate.

Note, if on-site support is needed whilst on a Remote support contract the rate for on-site will be charged at £50 per hour - 10% discount.

All contract customers have priority over Pay as you go hourly support calls.

Pay as you go support calls are dealt with on a first come first resolved basis. 

 

Support resolution times are as follows

  • High 4 Hours (Major System down effecting multiple users)
  • Medium 2 Days (email and account changes, Effect One user only)
  • Low 7 Days (software or peripheral installs)

We aim to respond in the first instance (Phone call) to logged calls within 30 minutes of any service request.

If the Call cannot be resolved at this point then an appointment for an on-site engineer to attend will be arranged.

All price shown are NOT inclusive of VAT which will be charged at the Standard rate (20%)